-
Where can I find the software release version number?
You can find it in the Neo and Cube ´About” tab.
-
Are the import/export file formats compatible with other systems?
The files most frequently used in the sector are STL format and are compatible with all Rodin4D equipment. We offer an open solution that enables orthopaedic technicians to equip themselves with only the products they really need and can combine with other solutions.
-
Are your digital tools compliant with the new GDPR regulations in force?
All of our products have been updated and are compliant with data privacy regulations, GDPR and European regulations on health data. We guarantee that all data transmissions are secure and comply with the health patient privacy regulations in force.
-
How to facilitate exchanges with my collaborators during the order process?
Rodin4D has worked consistently since 2004 to assist orthopaedic technicians in their transition to digital, developing the digital products and tools they need to enhance daily efficiency. Para ello, hemos lanzado
CLIP al mercado. La aplicación específica para el trabajo del técnico ortopédico permite intercambiar archivos 3D con los colaboradores, realizar anotaciones y comunicarse libremente respetando siempre el reglamento RGPD vigente. Use Link for rapid, data secure orders to your preferred manufacturing centres. Nothing could be easier. Write us at
info@rodin4d.com to request your credentials. Our team will help you get started.
-
What is the difference between Rodin Com and Link?
Link is the evolved functional and technological version of Rodin Com. The two have the same objectives, but different characteristics. Link is by design an open access web platform, no installation required, and is compliant with GDPR and health privacy regulations.
-
How long are Rodin4D products licenses valid?
The term of license validity for Rodin4D products depends on whether the license was purchased or leased. The license lease contract includes automatic license renewal, technical support and unlimited use of software. License purchasers can enter a 1 year annually renewable maintenance contract that includes license renewal and technical support.
Contact us for more information.
-
I forgot my username and password.
You do not need a username to connect to Neo or Cube. The key activates the software. If you lost your key, Rodin4D can cancel it remotely at any time to protect your work. We will then send you a new one. If this happens to you,
contact us for a rapid solution.
-
How many user accounts can a company create to use the software?
The key can be used by as many professionals as you like. You can create individual user shortcuts with user accounts. This way, the interfaces are personalized, and allow parameter management and creation of patient files.
If the number of users rises considerably and you have time management issues on the software use times, productivity will be reduced. In these cases, you can acquire another key.
Contact us and our sales team will help you.
-
Can I install the software on several computers?
Each user is issued their own user license to access the software. License activation is done using the kay that our technical support team ships directly to you when you connect to the computer. The key can be used for connection from different workstations, but only works on one computer at a time.
-
How often is the software updated?
Our teams of engineers update the software once a year. The Rodin4D software, created by and for orthopaedic technicians, benefit from the experience of our in-house teams, who are members of the profession and receive the comments on user experiences. Once that data is processed, it is transformed to become software features. Our goal is to provide turnkey tools that help professionals overcome difficulties and make their daily work easier.
-
What is the difference between the Neo and Cube software?
Neo, the first software created by the Rodin4D teams, is a professional tool specifically for orthopaedic technicians. Thanks to its numerous functions, rectifications of devices can be done directly on the software using a template and patient measurements can be imported.
Once the rectifications are done, users can work with the form and create a design with the Cube interface. This software complements Neo, and together they offer all the features you may need. Cube also allows you to generate an exportable, compatible file for 3D printing. Welcome to the future!
-
How many languages has the software been translated to?
All our software has been translated to five languages: French, English, German, Spanish and Italian.