Technical support

Rodin4D offers high-quality technical support.

Our technical support will address all your queries about how to install, use and set up our products.
We have experienced staff who master all the subtleties of the products to offer the best support.

Our technical support team is at your disposal Monday to Friday from 9 am to 5 pm (Paris time) by email or telephone.

Internet assistance module

R4D CADCAM is supplied with an Internet assistance module (free of charge) so that our technicians can guide you remotely and answer all your questions.

The assistance session is very simple – no installation is required and you only need to start the program directly from Internet. When a customer calls, our technical assistance team can see the problem on the customer’s monitor directly and solve it speedily without long explanations or misunderstandings.

On-site intervention

If needed, our staff can be rapidly called out to your site to troubleshoot or replace your equipment.

Other sources of help

Manuals
All our products are supplied with printed literature (operating manuals, training manuals etc.) and we also provide online assistance in a personal customer space where you could, among other things, view technical FAQs and perfect your knowledge with self-training modules.

Online help
To guide you, please refer to the online help, accessed directly from Rodin4D (Internet connection required). Amongst other things, you will find training videos and a presentation of Rodin4D Neo.

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